A: Terribly Sloppy Bank.
And this is my view after just four months! My gripes are generally about their paperwork and attention to detail.
The Chip and PIN card that doesn't require a PIN to shop with:
Yep, that's right "You don't need a PIN to pay for shopping, however you'll need one to withdraw money from a cash machine." Only, you need the PIN to use the card at retailers, when you're shopping. Hmmm.
The mysterious Avios Points:
So, 1 Avios per pound using the Amex card and I've only used the Amex card. 127 x 1 = 127...
But not at TSB:
Yep, at TSB 127 x 1 = 0.
Do they know my name?
Nope. I'm ???customer-greeting??? to them.
They can't tell the difference between a Mastercard and an Amex Card:
An Amex starts with a 3 and has 15 digits. A Mastercard starts with a 5 and has 16 digits.
This all makes them look sloppy and amateurish.
Perhaps they need their Templates Set Better?