Q: What does TSB stand for?

A: Terribly Sloppy Bank.

And this is my view after just four months!  My gripes are generally about their paperwork and attention to detail.  

Incident 1

The Chip and PIN card that doesn't require a PIN to shop with:


Yep, that's right "You don't need a PIN to pay for shopping, however you'll need one to withdraw money from a cash machine." Only, you need the PIN to use the card at retailers, when you're shopping. Hmmm.