Compensation

Compo...

Coins

It seems that the compensation culture is still alive and well; it also seems that companies are bowing to it because it's seen as an easy option rather than fixing problems.  

I have examples:

I recently attempted to open an reward account with Halifax.  After completing the online form with all of my up to date details, I was given the new account details and set up the login credentials.  After logging in, I looked around the internet banking site and found in the "My details" section that the Halifax system had picked up an old profile when I had an ISA with them and overwritten all of my employment and contact details with outdated data.  

Calling their telephone banking hotline with the intention of fixing the problem left me stunned by the level of negativity.  "No"s, "can't"s and "won't"s were used in abundance with their only suggestion being "go to the branch and sort it out yourself".  When I protested at the inconvenience, I'm offered £35.00 for my time (without asking), but the problem remained unsolved until I visited the branch and went through the problem a second time.  

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